Freshdesk is a support collaboration tool that is intended to be used by your whole workforce rather than simply your customer support division. It aims to provide the tools necessary so that each department can contribute towards delivering superior customer service and ensure queries are answered accurately.
Support software everyone can use
Freshdesk provides a suite of customer support and collaboration tools. Its ticketing enables users to track customers while also providing for private communication notes between users. Multi-channel support enables the tracking of queries from a range of sources such as email, Facebook or SMS in one place. A built-in phone channel enables you to also provide phone support without additional hardware. Live chat can be added to your website to connect instantly with customers using your site and a feedback app lets customers leave you with valuable information. Freshdesk also provides a white labelled support portal, so you can use it to create knowledge bases, support services and forums on your website with your own branding and design.
Keep your customers happy
The wealth of customer service options provided by Freshdesk means it should be a suitable fit for nearly all business types. Unifying your support queries in one place everyone can access means fast turn around times and superior results.